A provider of reliable, high quality IT support services in Essex
IT Support - Essex & East London
ECL recognises that every client is different, and every client has a different IT support requirement.
Whatever the size of your business, we can offer a support scenario to suit your needs.
We offer 3 main levels of support, and each of them can be tailored accordingly. As part of all our support agreements, we provide detailed time analysis reports giving times, dates, engineer details, work carried out, and so on.
See below for a basic explanation of each level.
IT Support Option 1: ECL Pre-Paid Support Hours Agreement
Ideal for companies with some limited in-house IT expertise who want the comfort of knowing there is someone to call on in an emergency. You buy an agreed number of support hours in advance which are then used for any purpose you wish relating to IT, be it problem solving, hardware repairs, administration tasks etc. The benefit of this agreement is you ultimately only pay for the time you use.
IT Support Option 2: ECL Remote Support Agreement
The vast majority of IT problems can be resolved remotely. The ECL Remote Support Agreement gives unlimited problem solving support by either remote connection or telephone, for a competitive fixed monthly fee based on the size and complexity of your system.
This agreement can include optional 24/7 remote server monitoring for additional peace of mind.
Under the ECL Remote Support Agreement any site visits required are chargeable at the ad-hoc hourly rate.
IT Support Option 3: ECL Premium Support Agreement
The ECL Premium Support Agreement is a cover-all service designed to give complete peace of mind, and could be considered as a low cost alternative to employing your own in-house IT personnel. For a fixed monthly fee based on the size and complexity of your system, this agreement gives unlimited telephone, remote and on-site support to resolve all system problems. This agreement will even cover the complete re-installation of your network in the unlikely event that would be necessary.
Also included are simple administration tasks such as adding or removing users, setting up new email addresses, etc.
This agreement includes the 24/7 remote server monitoring service.
If you would like further information on any or all of our support agreements please don't hesitate to contact us.