A provider of reliable, high quality IT support services in Chelmsford
Here at ECL we understand that not every client has the needs and will have differing IT support requirements. Whether you're a small, medium or large business in Chelmsford, we can offer you a support package that suits your needs.
ECL offer 3 main levels of support and each support option can be customised to your business needs. We provide times, dates, engineer details etc across all support agreement packages.
Our support options and a brief description for each can be seen below...
Support Option 1
ECL Pre-Paid Support Hours Agreement
Ideal for companies with some limited in-house IT expertise who want the comfort of knowing there is someone to call on in an emergency. You buy an agreed number of support hours in advance which are then used for any purpose you wish relating to IT, be it problem solving, hardware repairs, administration tasks etc. The benefit of this agreement is you ultimately only pay for the time you use.
Support Option 2
ECL Remote Support Agreement
The vast majority of IT problems can be resolved remotely. The ECL Remote Support Agreement gives unlimited problem solving support by either remote connection or telephone, for a competitive fixed monthly fee based on the size and complexity of your system.
This agreement can include optional 24/7 remote server monitoring for additional peace of mind.
Under the ECL Remote Support Agreement any site visits required are chargeable at the ad-hoc hourly rate.
Support Option 3
ECL Premium Support Agreement
The ECL Premium Support Agreement is a cover-all service designed to give complete peace of mind, and could be considered as a low cost alternative to employing your own in-house IT personnel. For a fixed monthly fee based on the size and complexity of your system, this agreement gives unlimited telephone, remote and on-site support to resolve all system problems. This agreement will even cover the complete re-installation of your network in the unlikely event that would be necessary.
Also included are simple administration tasks such as adding or removing users, setting up new email addresses, etc.
This agreement includes the 24/7 remote server monitoring service.
If you have any questions regarding our IT support packages or would like to discuss a tailored IT support package for your business please don't hesitate to get in touch.